Refund policy

 

Return Policy

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.

  • Items must be unworn, unwashed, and in the same condition that you received them.

  • Items must have all original tags attached and be in their original packaging.

Non-Returnable Items

  • Sale items, gift cards, and custom-made orders are not eligible for return.

  • Intimate apparel, swimwear, and accessories (e.g., earrings) are non-returnable for hygiene reasons.

How to Return an Item

  1. Request a Return:

    • Contact our customer service team at [customer service email] to request a return authorization.

    • Provide your order number and the reason for the return.

  2. Prepare Your Package:

    • Place the item(s) you are returning in the original packaging.

    • Include a copy of your receipt or proof of purchase.

  3. Ship the Item:

    • Use a trackable shipping method to send your return to the address provided by our customer service team.

    • Customers are responsible for the return shipping costs unless the item is defective or incorrect.

Refund Policy

Processing Your Refund

  • Once we receive your returned item, we will inspect it to ensure it meets our return conditions.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain number of days, depending on your card issuer's policies.

Partial Refunds

  • In certain situations, only partial refunds may be granted (if applicable):

    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

    • Any item that is returned more than 30 days after delivery.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service at [customer service email] for assistance.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

  • Email: isy@whatdayisit.au

  • Phone: 0402525063

Thank you for shopping with [Your Brand Name]. We appreciate your business and strive to provide the best customer experience.